PRIVACY POLICY
Effective Date: 21 September 2026
It’s Now You Pty Ltd respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you access or purchase our online courses, create an account, communicate with us or participate in our educational services.
1. Who We Are
The course provider and entity responsible for this Privacy Policy is:
It’s Now You Pty Ltd
328 Doncaster Road
Balwyn North VIC 3104
Australia
Email: [email protected]
References to “It’s Now You”, “we”, “us” and “our” refer to It’s Now You Pty Ltd.
2. Personal Information We May Collect
Depending on how you interact with us, we may collect information including:
your name;
email address;
contact details;
account and login information;
billing and transaction information;
course purchases and enrollment information;
course progress and completion information;
quiz responses and results;
discussion posts and other content you choose to submit;
communications you send to us;
customer support enquiries;
marketing preferences;
technical information such as device, browser, IP address and usage information; and
information collected through cookies, analytics or similar technologies where applicable.
We aim to collect only information reasonably necessary to provide, administer, secure and improve our courses and related services.
3. Health and Sensitive Information
Our courses discuss health and wellbeing. This does not mean we require students to provide us with their medical information.
Please do not upload medical records, diagnostic reports or other unnecessary sensitive health information to Thinkific discussions, quizzes, comments or other course areas.
If you voluntarily disclose health or other sensitive information when communicating with us, we will handle that information with appropriate care and only use it for purposes reasonably connected with your communication, where permitted by law.
We do not use sensitive health information for direct marketing without any consent required by applicable law.
4. How We Collect Information
We may collect personal information directly from you when you:
create an account;
purchase or enroll in a course;
complete course activities;
participate in discussions;
contact us;
request support;
complete forms;
provide feedback; or
separately choose to subscribe to marketing communications.
Certain technical and transaction information may also be collected automatically through Thinkific, payment processors, analytics technologies and other service providers used to operate our educational platform.
5. How We Use Personal Information
We may use personal information to:
create and administer your account;
process purchases and payments;
provide access to courses;
track course progress and completion;
provide quizzes, discussions and educational functionality;
communicate with you about your account or course;
provide customer support;
respond to enquiries;
process refund requests;
maintain security and prevent fraud or misuse;
operate, maintain and improve our educational services;
understand how students use our courses;
maintain appropriate business and financial records;
comply with legal, regulatory, tax and accounting obligations;
protect our legal rights and the rights of students; and
send marketing communications where you have consented or where otherwise permitted by applicable law.
6. Course and Service Communications
When you purchase or enroll in a course, we may send communications reasonably necessary to provide that service.
These may include enrollment confirmations, receipts, account information, course updates, access information, security notices, important administrative information and communications relating to your course progress or purchase.
These service communications are separate from optional promotional marketing.
7. Email Marketing
Purchasing a course does not automatically require you to subscribe to our general promotional marketing.
Where available, you may separately choose to receive marketing communications through the marketing consent option at checkout or through Nathan Siles' website.
You can find Nathan's website and subscription opportunities at:
The website also provides opportunities to subscribe for updates, including upcoming events and educational information. Nathan Siles
You may unsubscribe from promotional emails at any time using the unsubscribe mechanism contained in the communication or by contacting [email protected].
Australian privacy guidance requires appropriate conditions around direct marketing and a simple means for individuals to opt out. OAIC
8. Thinkific
Our online courses are delivered using the Thinkific learning platform.
Thinkific may process personal information necessary to operate the platform, including account, identity, contact, transaction, technical and course related information.
Thinkific operates under its own privacy and data protection practices.
9. Payments
Payments may be processed through Thinkific and its applicable payment processing providers.
We do not intend to directly store your complete payment card information. Payment providers may collect and process payment information necessary to complete your transaction.
Their handling of payment information is governed by their applicable terms and privacy policies.
10. Service Providers
We may use trusted third party service providers to help us operate our courses and business, including providers of:
online learning platforms;
payment processing;
website hosting;
email delivery;
analytics;
data storage;
communications;
IT and cybersecurity;
accounting and professional services; and
customer support.
These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law and their agreements with us.
We do not sell students' personal information as a business model.
11. International Data Processing
Some of our service providers operate internationally. As a result, personal information may be processed or stored outside Australia, including in countries where Thinkific, payment processors, cloud providers or other service providers maintain infrastructure or personnel.
Where applicable law requires safeguards for international transfers or disclosures, we take reasonable steps appropriate to our role and circumstances.
Australian Privacy Principle 8 addresses cross border disclosure of personal information by entities subject to the Australian Privacy Principles. OAIC
12. Cookies and Analytics
Our course platform and related websites may use cookies and similar technologies to operate essential functionality, maintain sessions, remember preferences, understand site and course usage, improve performance and support security.
Where applicable law requires consent for non essential cookies or similar technologies, appropriate consent mechanisms may be provided.
You may also be able to manage cookies through your browser or device settings.
13. Facebook and External Communities
Students may be invited to participate in the Mitochondriacs Facebook community or other external communities.
Participation is optional.
If you choose to use Facebook or another external platform, information you provide to that platform or post within a community may be processed by the relevant platform and may be visible to other community members according to the platform and community settings.
Those services operate under their own privacy policies and are not controlled by this Privacy Policy.
Please exercise care before publicly sharing personal or sensitive health information in any online community.
14. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing course access, maintaining appropriate business and transaction records, resolving disputes and meeting legal, accounting and tax obligations.
When personal information is no longer reasonably required and we are not legally required to retain it, we may delete, destroy or de identify it as appropriate.
15. Security
We take reasonable administrative, technical and organizational measures appropriate to our circumstances to protect personal information from misuse, interference, loss and unauthorized access, modification or disclosure.
No internet based service can guarantee absolute security, and you are also responsible for maintaining the confidentiality of your account credentials.
Australian Privacy Principle 11 similarly requires covered entities to take reasonable steps to protect personal information they hold. OAIC
16. Your Privacy Rights
Depending on where you live and the laws applicable to your information, you may have rights concerning your personal information.
These may include rights to:
request access to personal information we hold about you;
request correction of inaccurate information;
request deletion in circumstances where applicable law provides that right;
object to or restrict certain processing;
withdraw consent where processing depends on consent;
unsubscribe from direct marketing; and
make a privacy complaint.
Australian Privacy Principles 12 and 13 address access to and correction of personal information for entities subject to those principles. OAIC
Residents of the European Economic Area, United Kingdom and other jurisdictions may have additional rights under their applicable data protection laws.
To exercise a privacy right relating to information controlled by It’s Now You Pty Ltd, contact [email protected].
We may need to verify your identity before fulfilling certain requests.
17. Children and Young People
Our courses are primarily intended for adults.
People under 18 should participate only with the knowledge, consent and appropriate supervision of a parent or legal guardian.
We do not knowingly seek to collect unnecessary personal or sensitive information from children.
If you believe a child has provided personal information to us inappropriately, please contact [email protected].
18. Disclosure Required by Law or for Protection
We may disclose personal information where reasonably necessary or required to:
comply with applicable law, regulation, court order or lawful governmental request;
investigate fraud or security incidents;
enforce our Terms of Use;
protect our legal rights; or
protect the safety, rights or property of our users or others.
19. Business Changes
If It’s Now You Pty Ltd undergoes a merger, restructuring, acquisition, sale or transfer of relevant business assets, personal information associated with the course business may form part of that transaction, subject to applicable privacy law and appropriate safeguards.
20. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technologies or legal obligations change.
The current version will be made available through our course platform and will display its effective date.
Where required by applicable law, we will provide additional notice of material changes.
21. Questions and Privacy Complaints
If you have a question, request or complaint regarding your personal information, please contact:
It’s Now You Pty Ltd
328 Doncaster Road
Balwyn North VIC 3104
Australia
Email: [email protected]
We will review privacy enquiries and complaints and respond within a reasonable period.